Ryan Porter
Education
B.S. Applied Technology
Brigham Young University-Idaho | Rexburg, ID | July 2024
A.A.S Applied Technology
Brigham Young University-Idaho | Rexburg, ID | April 2022
Certificates: Computer Support, Computer Programming, and System Administration Brigham Young University-Idaho | Rexburg, ID
Professional Certifications
- Microsoft Certified: Azure Fundamentals | December 2024
- TestOut Network Pro | April 2020
- TestOut PC Pro | December 2019
- TestOut Client Pro | December 2019
Selected Professional Experience
Technical Intern, Network Operations Center | The Church of Jesus Christ of Latter-day Saints | Remote
August 2023 - December 2023
- Resolved or escalated monitoring alerts for over 8,400 network devices worldwide using ServiceNow
- Consulted local stakeholders at over 550 sites on six continents
- Troubleshot Cisco IOS and Meraki devices ensuring continuous access at business-critical locations
- Triaged incidents by impact and urgency to determine SLA priority levels
- Developed and updated process documentation
Visitor Service Aide | Friends of Santa Cruz State Parks | Santa Cruz, CA
April 2021 - Present
- Designed a Python application to automate reservation tracking in Excel
- Built and implemented a parking pass point-of-sale application in Python
- Managed a busy 55-site campground with over 500 campers (in season)
- Answered phones while assisting visitors in person
Technology Consultant | Ryan Porter Computer Services | Boulder Creek, CA
July 2018 - September 2023
- Technical support for over 20 local clients
- Solved Windows 10 problems remotely using Zoho Assist remote access software
- Recovered and backed up data from malfunctioning and decommissioned computers
- Upgraded workstation and laptop hardware (RAM, disks, power supplies)
Ongoing Projects and Interests
- Homelab running virtualized services including Nextcloud and Active Directory using Proxmox and Ubuntu Linux
- Programming with Python, HTML/CSS, JavaScript
- Cloud Resume Project on Microsoft Azure services
- APRS over LoRa amateur radio network expansion using ESP32 development boards
Current Volunteer Positions
Radio Operator | Santa Cruz County Amateur Radio Emergency Service
- Manage radios, antennas, backup power, and personal equipment for potential disasters
- Retain county Disaster Service Worker credential
- Maintain APRSoLoRa digipeater/gateway node
Second Counselor, Branch Presidency | The Church of Jesus Christ of Latter-day Saints
- Ecclesiastical leader serving directly under Branch President
- Responsible for maintaining accurate membership records